Frequently Asked Questions
Who do I call when I have a question?
Procurement and Strategic Sourcing
For general questions regarding purchasing policies or contract implementation issues, suppliers should contact the Strategic Sourcing Manager for the commodity.
Invoice and Purchase Orders
For questions or issues regarding purchase order status, invoice discrepancies or other transactional-related inquiries, contact the Transactional Service Center or Strategic Sourcing Manager for the related region.
North America - 888-676-4823
Europe - Contact Strategic Sourcing Manager
Asia - Contact Strategic Sourcing Manager
Payments or Invoices
For questions or issues regarding payment of invoices, contact Celanese Accounts Payable via email at GLOBALAP@celanese.com.
How do I verify the status of a payment?
Celanese has partnered with various B2B service providers. If you are a current supplier connected to Celanese electronically, you may be able to access Purchase Order and E-invoicing information.
If you are a buyer, client or supplier and are unclear about where to direct your inquiry, please contact us via email at email@example.com.
How will I know that my request to become a Celanese supplier was accepted?
Once the Strategic Sourcing Manager for the commodity reviews and accepts your company information, you will receive an email instructing you to complete the online registration process. The email message will contain log-in credentials and list all required documentation to finalize your submission.
Does Celanese only operate with global suppliers?
No. Celanese will conduct business with suppliers who are globally competitive and who will provide the lowest long-term cost of ownership.
Can I call someone in Procurement to update my contact information?
No. All updates to contact information will be processed online. Click here to request log-in credentials.